Privacy Policy

Last updated: 20/11/2025

NeuAI values the privacy and protection of personal data. This Privacy Policy explains how we collect, use, store, share, and protect data related to the use of our applications, services, and devices.

1. Data We Collect

1.1. Data provided by the user

• Name, email, phone number, and registration data
• Payment and billing information
• Information provided through support interactions

1.2. Data collected automatically

• Videos, images, and captured events
• Metadata (date, time, event type, approximate location)
• Device identifiers, IP address, and technical logs
• Application usage information

2. How We Use Data

• Operate and provide contracted services
• Detect suspicious activities in real time
• Ensure security, stability, and fraud prevention
• Provide technical support
• Comply with legal obligations
• Train, test, validate, and improve artificial intelligence models

3. Use of Data for AI Improvement

• Videos, images, and derived data may be used for model improvement
• Whenever possible, data is anonymized or pseudonymized
• Data is not sold or used for advertising purposes
• We do not train third-party models without proper legal basis

4. Data Sharing

• With infrastructure, cloud, and security providers
• To comply with legal obligations or court orders
• With essential technology partners

5. Storage and Security

• Data is stored in secure environments
• Use of encryption and access control
• Continuous monitoring
• Adoption of industry security best practices

6. Data Retention

• For as long as necessary to fulfill service purposes
• As required by law
• Or until deletion request, when applicable

7. User Rights

• Confirmation and access to personal data
• Correction or updates
• Anonymization or deletion
• Information about data sharing
• Consent revocation, when applicable

8. Legal Compliance

• Brazilian General Data Protection Law (LGPD)
• General Data Protection Regulation (GDPR)
• Applicable Privacy Laws

9. Children's Privacy

NeuAI services are not intended for individuals under 18 years of age.

10. Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be available through official channels.

11. Contact

For questions regarding this Privacy Policy:

Email: sac@neuai.com.br